TERMS AND CONDITIONS

DOUALA DIRECT

TERMS AND CONDITIONS OF CARRIAGE

Throughout this document, the letters “DD” will be used to designate DoualaDirect.com. We are providing a shipping service from North America to the port city of Douala in the country of Cameroon and located in west Africa. If you are using our Courier Service, then your shipment is originating from a city in Cameroon to be delivered to another city in Cameroon.

If you do NOT agree to be bound by all Terms & Conditions, you MUST immediately cease all access to all use of this site. Douala Direct.com reserves the right ( in Douala Direct.com’s sole discretion and without notice to you ) to update, revise, supplement or otherwise change the Terms & Conditions and your continued use of this site subsequent to any such changes and the updated Terms & Conditions as of the date of such change shall constitute your acceptance of all such changes and the updated Terms & Conditions as of the date of such change.

  • We do not transport hazardous materials , animals, currency, negotiable instruments, precious metals and stones, human remains, firearms, parts thereof and ammunition, pornography and illegal drugs or narcotics.
  • We will complete all necessary customs forms on your behalf if your shipment originated from USA. Your shipment will be available for pickup at our office in Douala. If your shipment from USA has a Limbe or Yaounde address, we will transport to such destination without any additional charges.
  • We do not deliver to P.O.Box addresses. Shipment can not be returned to the shipper in North America, but can be returned to shipper in Cameroon using our Courier Service. If the receiver can not be reached or identified, DD will store the shipment at a warehouse with a daily storage fee of $USD 15.00 for up to 90 days after which DD reserves the right to destroy the shipment at the expense of shipper.
  • DD reserves the right to open and inspect any shipment without prior notice to shipper.
  • We calculate your shipping charges based on weight and dimensions of the item being shipped.
  • DD liability is only limited to direct loss. All other losses or damage are excluded including lost profit, income, future business, whether such loss or damage is special or indirect and even if the risk of such loss or damage was brought to DD’s attention before or after acceptance of the shipment since special risk can be insured by shipper. DD’s liability in respect to any one shipment transported without prejudice is limited to its actual value and shall not exceed the greater of $USD 100. Claims are limited to one claim per shipment of which will be full and final settlement for all loss or damage. If shipper thinks this is insufficient, then shipper can purchase additional insurance, failing which shipper assumes all risk of loss or damage.
  • All claims must be submitted in writing to DD within 75 days from the date DD accepted the shipment,(10 days if using our Courier Service), failing which DD shall have no liability whatsoever.
  • DD can assist the shipper to obtain additional insurance covering the actual cash value in case of actual loss or physical damage to the shipment.
  • Shipper agrees to all routing and diversion, including the possibility that the shipment can be carried through intermediate stopping places. Of course this does not apply to our “Direct-Drive” courier service which requires DD to drive directly from shipper to receiver in order to deliver the shipment.
  • In the event of a dispute arising from these conditions, shall be subject for the benefit of DD, to the non-exclusive jurisdiction of the courts of and governed by the laws of USA or Cameroon and shipper irrevocably submits to such jurisdiction, unless contrary to applicable law. Please use a lot of “common sense” when shipping anything. Ephesians 5:15 reminds us to live wisely every day not as “fools”, redeeming the time because the days are evil.
  • We will do “everything” in our power to pick up your shipment and deliver it to your requested destination in a timely manner and damage-free. Thank you for your business and vote of confidence.
  • DD will not and can not be responsible for circumstances beyond our control such as earthquakes, cyclone, storms, flood, war, political upheaval, plane crash or embargo, any defect or characteristics related to the shipment, even if known to DD, riots or civil commotion, any act or omission by any person not employed by DD,  customs or government official.